Support Forum

The recommended pixel height for a graphic or image in the title bar is 60 pixels. Use your preferred photo editing software (eg. Photoshop) to scale the logo accordingly. Much higher than 60 pixels and the logo will appear too big in relation to the rest of the page.

You can “brand” a collection with a logo, graphic element or image by clicking on the Custom Title Bar tab in the Edit this Collection or Create New Collection page.

Highlight the Let me customize it button and choose an image to upload using the Browse button. Then click Select a New Color under the Background Color option to pick a background field color for the title bar (by default the color is black).

ContentCube creates thumbnails in a system queue. Occasionally, when uploading multiple files, some of the thumbnails don’t show up right away.

The hourglass icon is just ContentCube’s way of letting you know that it is working on generating the thumbnail. Your files are already uploaded and in the system, and if you click on one you should see it in full preview mode in the preview window.

Yes. When you click Upload Files a pop up window opens up with an option in the bottom right corner to upload multiple files. When you click this option ContentCube loads a Java application into the window.

Once the application is done loading you should see a graphic of a target. You can drag and drop files onto the target or click the Browse bar under the target to find files that way.

Let’s say you work in an agency with several departments – creative, sales, IT etc. – and maybe half a dozen people in your department. You could set up everyone in your department as Account Users to have access to all the files and permissions in the account.

This is a great way to easily share and organize files amongst a group of colleagues.

When you login on the home page’s login fields you are directed to your ContentCube library and collections.

If you want to change or update your account information or check your subscription details you need to click on My Account in the main site’s navigation bar. You will need to login using your username and password (same as for the application) to see the following options: View, Edit and Subscription Details.

Click on the Collections and Sharing tab in the nav bar. Click Create New Collection. Fill out the data fields under General, Sharing and Custom Title Bar – see [link to other help topic] to learn about Sharing and [link to other help topic] to read about branding a collection with the Custom Title Bar.

n.b. Collections are “flat lists” of files, meaning you can’t set up folders and folder trees in a collection.

So, how do you actually set up a Guest User account? Here’s how it works:

First, you have to turn on Sharing for a particular collection. You can do this when you first create a new collection or later by clicking Edit this Collection in the specific collection’s Action Tab. You can also edit a collection by clicking the Edit link associated with that collection, directly in the main Collections Table.

A Guest User is not actually an individual user. A Guest User is really a login and set permissions associated with a collection. Whoever you send the login details to for a specific collection becomes that collection’s Guest User.

An Account User is someone you invite to share administration privileges and permissions on the account. They have access to all the content in the account library and can create collections, set collection logins, pick images for branding collections etc., just like you, the account manager.